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Email Situation

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22639 Sun Sep 02, 2018 1:19 pm

Email Situation

My site has stopped sending out emails when a post is posted or saved. I have tried changing my email address but nothing seems to help. I'm not getting any kind of error message...they just don't get sent....not to our spam or our inboxes. I have checked with my server (Utopia) and they say it's an Anodyne issue.

I am using version 2.5.0

My URL is http://uss-eclipse.utopia-host.com/index.php/main/index

Any help would be greatly appreciated. It is very frustrating.

Posts: 17


AgentPhoenix Sun Sep 02, 2018 9:47 pm

Re: Email Situation

Since nothing has changed with email in Nova, I have a hard time believing that Nova is at fault. Still, you can look in the log files (application/logs) and see if there's something in there that mentions emails or an error that jumps out at you.

While Utopia Host may not have made a chance, their service provider could have made changes to the servers. With this kind of issues, it's almost always a product of a hosting company making a change or somehow the site getting added to a blacklist somehow.

The only true solution is to move to a third-party SMTP service for sending email.
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Posts: 7596


22639 Mon Sep 03, 2018 11:59 am

Re: Email Situation

I am. I have tried several. Nothing works. And Utopia denies it's their problem. Looks like it's time to change hosting services. Thank you for clarifying it.

Posts: 17



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